Oh how I could go on.
So...... warning.....
They are rude, condescending and I have given up my last massage. I don't even want it.
THIS IS A CHAIN. TURNOVER IS HIGH.
They never have appointments and can NEVER get prenatal done. New London Salt Spa is way better.
I signed a one year contract. That's all....one year. Primarily because I was guilted/bullied into it after my first session. Daunting sales pitch. They got me.
I had a disaster session where a well meaning masseuse worked on me a little too hard and I wasn't walking for 2 weeks. (I'm a pretty fit person). I had to go to a muscle therapist to get fixed.
This is a chain and you will be treated like such.
Go elsewhere, there are a lot of massage options in Lynchburg.
I signed up for the membership when I became pregnant. I have seen almost all of the certified pregnancy therapists. They all have different strengths and weaknesses. Great conversationalists if you want to chat, but also respectful with no talking. I have had a great experience and felt confident with each person during my pregnancy.
Now that I have had my baby I continue to go back for therapeutic massages to work out trouble areas. I have never had a bad experience and their services fit our budget.
My larger problem is the condescending attitude of the front desk. When I visited for my last sessions I stood in front of 4 girls at the counter, one of which was grilling me as to whether I would renew my year. I said I was unsure. She gave me a lot of "monthly obligation" information and spoke so fast I could not make my decision on the spot. But repeatedly asked me standing there very loudly "SO YOU WANT TO CANCEL YOUR MEMBERSHIP????!" She gave me time to consider and when I called to schedule my final visit (WHICH WAS COVERED UNDER MY YEAR) she told me they had to charge me for additional months because I had not cancelled sooner.
I always feel like a rock star when I go in this place. Friendly staff up front, great therapists, and I love the atmosphere. I always leave feeling like a million bucks. Well worth the price.
Throughout the year I had difficulty scheduling as there was masseuse shortages and they like you to book out very far. I understand, but my schedule is not that I book massages far out.
When I signed up, I was told on phone that I could cancel anytime I wanted. I ask that question iof everything that has monthly terms due to the manner of my work. Called to cancel as I am not using the membership, was told I cannot cancel until December!! Told Taylor, that's not what I was told when I agreed to the membership and she, without using the word liar, called me a liar. She went on to say, I was not lied to upon signing up but may have been given "incorrect information" but even with admitting that she refused to cancel my contract!!!!! BEWARE!!!!!!
Massage Envy Lynchburg is a US Health facility based in Lynchburg, Virginia. Massage Envy Lynchburg is located at 3901 Old Forest Rd Bldg G Ste 704, Lynchburg, VA 24501, USA.
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