I figured I would try to treat my jeep right by bringing it for regular maintenance at Billy Craft Jeep. My first experience several months went well, just a regular oil change, nothing unusual. Service was as expected.
The new car sales staff was pleasant to work with and the transaction went well. However, the service department has been a nightmare to deal with. They are difficult to reach and make arrangements for appointments. My new vehicle required a few repairs while under warranty. During appointments, the technicians didn't repair all that they were supposed to. When parts were available, they did not call to notify me, I had to call them repeatedly to ask. (Reaching them is rarely an easy task.) I have called and left many messages for the manager to call me and it was not done in a timely manner. We will not be purchasing another vehicle from this dealership due to the blatantly poor lack of service for the repairs. If they would correct the issue and take ownership for their actions, we would rectify the review and reconsider.
I just bought my Jeep in late 2016, plan on having it for years to come. I will never bring any of my business to them, they lost a customer for a matter of $10. Good customer service indeed!
I did call you and it is the same code. Instead you referred me to another dealership out of my way. Trust me if it wasn't a repair under Chrysler warranty I wouldn't ever call you again. This is the 3rd time since July my check engine light has been on for this code. I only requested a refund a the amount you over charged me not the whole amount. If only this dealership had integrity!
While this was only over $10 or so, this is more for the principal of the matter. We made efforts to call ahead and request clarification on what the charge would be. We were told $59.95, which we felt was fair. I drove 40 minutes just for the oil change, I didn't have any other business to attend to in Lynchburg, and then I felt I got the "bait and switch" treatment when I got there. I wasted 80 minutes driving, 3 minutes talking to the rep who really didn't seem to take the initiative to confirm what I told her. Truly felt that they didn't care for my business.
Brought my van in for warranty work 3 times and still has not fixed it correctly. Sadly my check engine light is still on for the same issues I brought in for.
Terrific selection of new and used vehicles. Great management and superior service area. Very involved in the local community.
Today i went into the dealership to have my car dianosed. Wednesday november 29th. They solved my issue within an hour. The manager on duty was a life saver today! Very pleased with my experience today. Thanks to the manager on duty at 9Am this morning. I have had 4-5 pleasant trips to this dealership. Strongly recommend.
Went today to get my next scheduled oil change. Went online to their website and saw they had a coupon for a semi-synthetic oil change for $39.95. I prefer full synthetic for my Jeep so my wife called 2 days ago and requested to know if we could use the semi-synthetic oil change coupon listed for $39.95 and just pay extra for the full synthetic oil. They stated yes, it would be $59.95. I felt that was a fair enough deal, I requested an appointment for today.
I showed up, drove 40 minutes to the dealership and showed the coupon to the gum chewing customer service rep and explained what we were told on the phone. She stated that we could not use it and it would be over $70.00. She said that she might have a coupon that she could use for $5 but she would only know about that when it was time to pay, after the work was completed. I re-explained what was told to my wife on the phone but she said she didn't know and acted like she didn't want to help.
The coupon listed additional charges may apply for synthetic oil. I understood that but $30.00 more??
Billy Craft Chrysler Dodge Jeep Ram is a US Car Dealer based in Lynchburg, Virginia. Billy Craft Chrysler Dodge Jeep Ram is located at 2639 Lakeside Dr, Lynchburg, VA 24501, USA.
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