We needed a new mattress and thought about buying online but on a gamble we tried Mattress Warehouse in Lynchburg. Needless to say we were very happy with the sales person and even happier with the tempurpetic mattress.
Also I purchased a twin mattress for my day bed using the computer choice. The price was well below my expectation but the sleep quality is great. The service was second to none the folks that delivered the bedding were polite and to the point about getting the delivery complete.
Associates here were very annoying and will not leave you alone. We told them we just wanted to browse and didn't have time, and they still forced us to do the bed test machine. Prices were sky high, even after their "discounts". We eventually found better service at Mattress Outlet.
Ariel, the consultant at the showroom was very kind, knowledgeable and helpful in showing us the mattresses. She took the time to show us a variety of products and explained the pros and cons of all. We decided to purchase an adjustable bed/mattress and explained we had ordered new bedroom furniture that was to be delivered several weeks away from the day we purchased the adjustable bed. Ariel said that would be no problem and agreed to hold the adjustable bed/mattress until our furniture was delivered. Several weeks later I returned to the showroom to coordinate the MW adjustable bed/mattress delivery with the arrival date of the bedroom furniture at our house. At this point, a different MW male sales consultant stated he wasn't sure whether or not the adjustable bed we purchased from MW would fit with our new bed and further told me MW would not take the adjustable bed back if the new furniture and the adjustable bed were incompatible. We felt this should have been brought to our attention prior to the sale of the adjustable bed/mattress unit. In short, he informed me we were stuck with the purchase even if we couldn't use it and apologized for Ariel's failure to explain that. I wasn't impressed with his demeanor or attitude toward me or MW. After fifteen minutes of discussion, confusion and the threat that I would cancel the order and stop payment on the purchase; he finally explained the way the adjustable bed/mattress system worked with the furniture pieces. I called the furniture store sales rep (70 miles away) to confirm this and was told there was a good probability of a perfect fit with the MW adjustable bed/mattress system. With this comfort, I decided to continue with the purchase. The MW delivery team arrived the next day, quickly set up the bed unit, gave us a review of the controls, and they were very careful, neat and polite. When the furniture arrived two days later, the bed did indeed fit perfectly around the adjustable bed/mattress.
The salesman/store manager Corey had great customer service skills and made sure I was happy with the product. I will in the future deal with mattress warehouse again. My rating for this store is 5 stars.
Excellent, friendly, courteous staff with great products, more than willing to help your individual needs. Very flexible and reasonable. Would highly recommend!
Thanks!
George in Bedford...
I purchased a complete Mattress for my bed based on my profile. The computer found the mattress that was well suited for my sleeping comfort.
Mattress Warehouse Of Lynchburg Lakeside is a US Lodging based in Lynchburg, Virginia. Mattress Warehouse Of Lynchburg Lakeside is located at 3901 Old Forest Rd c101, Lynchburg, VA 24501, USA.
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